Frequently Asked Questions:
Renting Our Tents
1. Do you rent tents ?

Yes, we offer the complete range of Tent Box roof tents to rent from our base in Fethard Tipperary. This is perfect if you are looking to try before they buy a roof tent, or you just want to have a unique road trip around Ireland or beyond.

2. How many people can your tents sleep ?

The Classic and Cargo roof tents sleep two and the Lite three (with the roof tent limited to 150kgs of total weight).

3. When should I arrive to pick up my roof tent rental ? 

Tents can be picked up any time after 1pm on the day your rental commences, but no later than 3pm.

4. When should I drop off my  roof tent rental ?

Tents should be returned before 11am on the day your rental finishes.

5. What vehicle documents do I need when I come to collect my roof tent rental ?

You will need to being your vehicle logbook (VRC or VLC) and a copy of your driving license (both addresses need to match)

6. What is a VRC or VLC ?

The documentation certifying ownership of your vehicle will be in the form of a Vehicle Registration Certificate (VRC) or Vehicle Licensing Certificate (VLC). These documents are also commonly known as you logbook.

7. Do I need anything else to when collecting our roof tent rental ?

In addition to your driving license you will need a utility bill / bank statement / government letter within the last three months with your home address on it.

8. Can I take my rental tent outside of Ireland ?

Yes, you can take your tent to the UK and the EU, anything beyond that we will need to check with our insurers, please call us well in advance for this.

9. What is the security deposit for ?

Our tents should be returned in the same condition they were picked up in, except fair wear and tear, on return of your rental tent that is undamaged, nothing is missing and clean your deposit will be fully refunded onto your credit card.

10. Will your roof tents fit my vehicle ?

You need to check the maximum weight limit of your roof bars and roof, these should be 75kgs or higher. If you need any help with this just give us a call and we can check for your specific car make and model.

11. Where can I rent a vehicle if mine isn’t capable ?

A number of Irish rental companies hire cars, but please check you can fit roof bars and carry a roof tent with them before hiring.

12. Does the tent come fully stocked for a trip ?

Yes, your tent comes with a fully stocked kitchen including all crockery, cutlery, cooking utensils, pots and pans and a stove. Your roof top tent will come with mattresses installed, but you will need to bring your favorite pillows and duvets or sleeping bags with you to use in the tent. Your kit also includes a camping chairs, a table and a power cable for campsite power.

13. What about keeping our tent secure ? 

Roof tent theft is extremely rare, common sense is the best security measure, if you feel that the area you are in may make you or your car vulnerable to theft move on. There is a 750 euro insurance excess payable in the event that your rental tent is stolen while being rented by you.

14. Do you rent roof bars ?

We don't rent roof bars, you need to arrive to collect your tent with your roof bars (across the roof) already fitted to your car.

15. What is the payment schedule for rentals?

You pay 50% of the rental fee when booking and the balance 30 days before your trip. The security deposit is taken on the day of collection.

16. What is your cancellation and refund policy for rentals ?

You can use all of your 50% deposit towards a future rental if you cancel more than 30 days in advance. From 30 to 14 days half of your total payment can be used towards a future rental. Within 14 days no credit or refunds are given for cancellations.

17. How much do rentals cost ?

It varies depending on the time of year, you can check our latest prices and available trailers online.

18. Can I take a rental roof tent to a music festival ?

Yes you are free to take our rental tents to whatever event or festival you plan on attending within the EU or the UK.

19. Are there any extra fees associated with the rental ?

Our rental fees are all inclusive for everything you need for your trip. There are some optional extras including fire boxes and cool boxes that you can add on if you choose.

20. What about cleaning at the end of my hire ?

Your tent should be returned with the interior clean and free of any rubbish. Don’t worry about the outside we will wash that for you. If excessive interior cleaning is required a charge will be deducted from your security deposit.

21. Do you have any recommendation on where to camp ?

Fethard is in the heart of Ireland within easy reach of Ireland’s Ancient East and Wild Atlantic Way. The Rock of Cashel is on our doorstep, The Copper Coast is less than one hour away. We are happy to help you put together itineraries and recommend camp sites that we have tried and tested for your trip.

22. Do you charge mileage fees ?

No we do not have any extra mileage fees.

23. Do you ever sell your rental tents ?  

We typically sell our rentals after two years. If you’re interested in this please sign up for our newsletter - sales will be first-come, first-served once posted and the price will vary depending on the condition of the tent going on sale.

On the Road
24. I’ve never towed a trailer before, any tips ?

Teardrop trailers are lightweight and thoughtfully designed to be both easy to tow and stable on the road. But still, there are a few things you should expect.

1. Always take turns wider than you think you need to.

2. Reversing takes some practice and may initially cause for some stressful situations. It’s best to always have a spotter. Don’t rush your manoeuvring even if it means making someone wait. Also, be sure to look for an exit and think about how you will drive away before pulling into anywhere. This way you can avoid needing to reverse when possible.

3. Give yourself more time to brake. The added weight of a teardrop trailer will make your braking a little slower.

4. Obey posted speed limits and be predictable on the road. This will help others negotiate around you.

25. How should I secure my trailer while camping ?

Every rental trailer comes with a hitch lock and wheel lock, these must be attached to your rental trailer any time that your trailer is uncoupled from your car. There is a 750 euro insurance excess payable in the event that your rental trailer is stolen while being rented by you. All doors and openings are lockable on the trailer, and add-ons like the roof tents, and bike racks all have specific locking options or are extremely difficult to remove without specialized tools. Common sense is still the best security measure, if you feel an area may not be safe to camp, move on, Ireland is full of amazing camping spots.

Towing Requirements
26. What type of tow hook do I need for the trailer hitch ?

Your vehicle should be equipped with a European ISO standard 50mm towball with the now standard European 13 pin electrical socket connection. Don’t worry if you have a 7 pin electrical socket, we have adaptors you can use.

27. What kind of electrical connection do your trailers use ?

Whether your vehicle has a seven pin or thirteen pin connector, it really doesn’t matter as we have adaptors available to match both.

28. What is the dry and loaded (wet) weight of your trailers ?

Our Terra Hibernia adventure trailer has a dry weight of 450kgs and typically a wet weight of less than 600kgs. Other models we stock go up to a dry weight of 800kgs.

29. Will my vehicle be able to tow your adventure trailers ?

Our Terra Hibernia adventure trailer weighs 500kgs which means virtually any diesel, petrol or hybrid car and even some electric cars can easily tow a trailer, even fully loaded. You should however check the maximum towing capacity of your vehicle before renting or purchasing a tear drop caravan.

30. Do you have any tips if this is my first time towing a trailer ?

Teardrop trailers are lightweight and thoughtfully designed to be both easy to tow and stable on the road. But still, there are a few things you should expect.

1. Always take turns wider than you think you need to.

2. Backing up takes some practice and may initially cause for some stressful situations. It’s best to always have a spotter. Don’t rush your maneuvering even if it means making someone wait. Also, be sure to look for an exit before pulling into a parking lot so that you can avoid needing to back up when possible.

3. Give yourself more time to brake. The added weight of a teardrop trailer will make your braking a little slower.

4. Obey posted speed limits and be predictable on the road. This will help others negotiate around you.

Owning a roof tent
31. What warranty do you offer ?

Our models vary from manufacturer to manufacturer and we are happy to discuss the different specifications prior to you choosing a tent, typically warranties on tents are 5 years.

32. How and how often should I be maintaining my trailer ?

Like all vehicles your trailer will require maintenance as an owner to make sure your investment is in tip top shape, remains safe and continues to look good and turn heads. Ultimately the more you use your trailer, the more maintenance it will require.
Here are a few ideas:

- Check all fasteners before, during, at at the end of every season. Hand tightening bolts and screws can help your trailer feel newer longer.

- Ensure lug nuts are torqued regularly (torque wrench setting of 90-100 is ideal)

- Grease your hubs, leveling jacks, and tow ball once per season

- Use WD-40 or comparable lubricant to ensure all drawer slides and zippers move freely and without unnecessary stress

- Keep battery charged and in a warm place when not in use

- Cover your trailer if you plan to keep it outside in the winter or for long periods.

- Plan to refinish areas of your trailer that receive high debris damage every couple years with aerosol Raptor bed-liner finish

- Replace overly compressed gaskets - Replace gas struts every few years  

- Treat surfaces with the right cleaning materials so as to maintain the best look and not degrade the material

- Properly winterize your trailer well before the first freeze is expected

- Adjust latches to ensure proper closures

- Replace vinyl insert and other components that react to prolonged exposure or damage from frequent use  

The more you take care of your trailer the better it will serve you, and the more you’ll be able to sell it for if you ever decide to upgrade to a newer model in the future.

33. Will you help me resell my trailer ?

We are happy to resell your trailer for you, we can do that from our showroom in Fethard. Resell prices are typically good for well maintained trailers. There are also multiple other channels to sell through in Ireland.

Company Information
34. Where are you located ?

We are based in the beautiful Medieval walled town of Fethard in Tipperary, approximately one hour from Cork and Limerick or two hours from Dublin and Galway.

35. What are your hours ?

We are open Tuesday to Saturday 10am to 4pm but normally around earlier and later, just give us a call if you want to drop in outside of these times and we can arrange to meet you.

36. Do you only rent and sell tear drop adventure trailers?

No, we also offer a range of high quality camping and travel accessories that both perfectly compliment and fit our trailers.

37. If I cant find the answer to my question here, how can I contact you ?

You can call us, whatsapp us or email us, if we cant answer your call or message straight away (we are either helping customers in the shop, packing trailers, cleaning trailers or organizing stock and shipping) we will call you back within the same working day

Buying roof tent

Below are the details on our Hero Campers, we can source and stock multiple brands of tear drop trailers some of which are infinitely flexible on length, width, specification. As always we would suggest you visit us in Fethard to discuss the trailer options on the market quite early in your decision making process.

38. What are the exterior dimensions ?

Height 232cm
Length 482cm
Width 230cm

39. What weight are your trailers ?

827 kgs empty, this typically increases to between 900 kgs and 1,000 kgs when loaded with bedding, kitchen equipment, sports equipment, clothes and other possessions.

40. Will your trailers fit in my garage ?

We would encourage you to double check dimensions of your garage and the trailer, allowing space to reverse your trailer into your garage, open doors and hatches.

41. What is the maximum load that can be put into or on your trailers ?

333kgs is the maximum load which includes extras including roof tents, bike racks as well as all of your kitchen equipment, clothes and other possessions.  

42. Is the trailer insulated ?

The Hero Camper has a fully insulated cabin. The unique Thermo Proove sandwich design means you stay warm down to -21 degrees celsius

43. What is included in the kitchen ?

The kitchens have stainless steel worktops with sink and tap, drawers, water tank, 5v/12v/230v power outlets and space for a built in fridge / cool box (standard equipment on some models)

44. Do the trailers have a roof rack ?

The practical sky mount rack is standard on all models of Hero Camper. The rack can carry a 200 kgs static load and a 100 kg dynamic load.  

45. What size wheels are on the trailers ?

The tyres are 265/65 R17 off road tyres.

46. Will I be able to sleep in your trailers if I am tall ?

The memory foam mattresses are 156cm wide and 208 cm long which should mean pretty much anyone can sleep in our trailers, even if you play basketball professionally.

47. Can I lock the trailers ?

Yes all doors and hatches come with locks.

48.  What about power ?

The trailers come with a leisure battery, electrical hook up point and charging from car as standard. All lights are low power LEDs.

Optional Extras
49. What is included in your base models ?

Our trailers are adventure ready in their standard fit out, there are no required extras to be added to be camp ready. You can tow one out of the showroom and it is ready to go straight to camp with.

50. What are the most popular add on options you see customers choosing ?

Roof tents are increasingly popular to increase sleeping space and maximise the views from the skymount on our Hero Campers. Bike Racks and other sports racks are commonly added.

51. What are some basic add-on options that don’t come with the base price ?

We have various tents and Thule awnings that are commonly purchased, bike and other sports racks from Thule as well as common security elements including hitch locks and wheel clamps.

52. Do you offer options for cabin heating and air conditioning ?

There are multiple factory fitted options available that we can discuss with you, the addition of these does add to the lead time for your trailer and typically aren’t needed in Ireland.

53. Do the trailers only have 12V power ? or 230V as well ?

You will have 12v power unless your hooked up to electricity in a campsite then you have 230v.

54. How long will the battery last ? Are power upgrades available ?

Battery usage will ultimately determine how long it lasts, but just lighting and USB charging typically means a battery will last several days. If you want to install a larger leisure battery to charge drone batteries or other power intensive requirements, we can supply larger batteries.  

55. Do the trailers come with roof bars or roof racks ?

Yes the skymount rack is standard on all Hero Camper models.

67. Can I add my own roof top tent ?

Yes you can, or we can install one of our UK manufactured Tent Box tents for you.

68. What tongue storage options are there ?

A tongue storage box is included as standard on all models, there are various other addons available to this including bike racks and other tool holders.

69. Will I need a spare tyre ?

Yes we recommend always having a spare tyre with all trailers and being familiar with jack points and wheel changing.

70. Can you match the wheels and tyres of my car / truck ?

We can fit any wheels you wish to supply to your trailer, please check with us on clearance limits before purchasing.

71. Can I customize the colour ?

No, but we do offer special edition models every year in different colours.

72. Do you offer any sales or discounts ?

We do have offers on demo units at the end of each year typically. Please sign up for our newsletter to ensure that you are up to date on any offers, but they do go fast.

Ordering My roof tent
73. How do I get an order started ?

We recommend you visit us in Fethard and we can go through all of the details and the different options you want to have on your trailer to ensure we are ordering exactly what you want. You can also then see our stock models and this helps you decide on what you do and don’t want with your trailer.

74. Do you have inventory for immediate sale ?

Yes we always have stock units in our showroom for immediate sale.

75. What is the deposit structure ?

You pay half of the total trailer cost on ordering and the balance on collection.

76. What is the lead time for a new build ?

This varies, but typically 4-6 weeks for a Hero Camper

77. When my trailer is ready can you ship it to me ?

We can deliver your trailer to anywhere in the Republic of Ireland. If you live outside the Republic of Ireland please check with your nearest Hero Camper dealer for ordering.

78. What if I need to cancel my order ? Will I get a refund ?  

No, once you pay your deposit, we order your unit from the manufacturer and no refunds will be given if you then cancel.

79. How can I see a trailer in person ?

We have stock models in our showroom in Fethard available to view.

80. Can I rent before I buy ?

Yes we have a rental fleet, you can book online to try and see if tear drop camping is for you (we are sure it will be)

81. Do you sell pre-owned / second hand trailers ?

If a trailer comes on the market, we do sell these on behalf of our customers, but this is extremely rare and they typically sell within a few days.

82. How often do you change the design ?

We have special edition models every year of the Hero Camper and always have these in stock in our showroom in Fethard.

83. Is the price guaranteed once I make a deposit ?

Yes, once you pay your deposit no price changes will happen.

84.  When are the new models released ?

Typically our special editions are released in November for the following year.

96..Can I adjust my order after I make a deposit ?

Typically no, but we will always check for you to see if it is possible.